Legal notice
Claims on faulty goods
1.1 General terms
We abide by Spanish consumer law, which means you have the right to make a claim for two years after you have received a faulty item. This is provided you have followed any relevant instructions for care and have handled the products with normal caution and care. In the case of a claim, please contact customer service who will help you through the process. They will ask you for picture proof which clearly shows the fault/defect.
In the case of a claim the fault should be reported as soon as possible, or as soon as it is discovered. Reporting a fault or defect within two (2) months is always considered to be within a reasonable time frame. If customer service has approved your claim and have asked you to send the product back to us, we cover return shipping. Costs associating with disposing of a faulty item will not be covered.
1.2 Claims process
If you have received a faulty item, please send pictures of the defect, along with your order number to our customer service. We will respond as soon as we have received your claim, and further guide you through the process. Please do not send the item back to us before contacting customer service.
1.3 Costs and fees
If your claim has been approved and the item needs to be returned to us, we will cover the costs of shipping for both the returned item and any replacement item. You still need to arrange return shipping yourself as per section 1.5 above, but we will cover the cost if you provide a shipping receipt.
1.1 General terms
We abide by Spanish consumer law, which means you have the right to make a claim for two years after you have received a faulty item. This is provided you have followed any relevant instructions for care and have handled the products with normal caution and care. In the case of a claim, please contact customer service who will help you through the process. They will ask you for picture proof which clearly shows the fault/defect.
In the case of a claim the fault should be reported as soon as possible, or as soon as it is discovered. Reporting a fault or defect within two (2) months is always considered to be within a reasonable time frame. If customer service has approved your claim and have asked you to send the product back to us, we cover return shipping. Costs associating with disposing of a faulty item will not be covered.
1.2 Claims process
If you have received a faulty item, please send pictures of the defect, along with your order number to our customer service. We will respond as soon as we have received your claim, and further guide you through the process. Please do not send the item back to us before contacting customer service.
1.3 Costs and fees
If your claim has been approved and the item needs to be returned to us, we will cover the costs of shipping for both the returned item and any replacement item. You still need to arrange return shipping yourself as per section 1.5 above, but we will cover the cost if you provide a shipping receipt.