Shipping policy
Shipment and delivery
1.1 Delivery options
We work continuously to offer quick, safe and timely deliveries at competitive rates. This is constantly under development and improvement. Please refer to our delivery options page for up-to-date information regarding shipping carriers, prices and estimated delivery times.
1.2 Restrictions
We only deliver to countries inside Europe. For larger shipments outside the aforementioned countries, you may also contact our customer service, and we'll attempt to arrange shipping. In that case, an additional shipping fee will apply.
1.3 Handling time
For products that are in stock, we normally have a handling time of 1-7 business days before they are dispatched from our warehouse with one of our carriers. If a product is not in stock, we will order it from our supplier first. As soon as the product is in stock, the normal handling time applies. During holidays and special events, such as Christmas shopping or Black Friday the handling time may be affected.
1.4 Delivery times
For back-order items we display estimated shipment times on their respective product pages. This refers to the lead time from our supplier to our warehouse. These lead times vary between suppliers and are liable to change. We cannot affect our suppliers' lead times, but will notify you by E-mail if the estimated lead time changes, as stated in section 1.5 below.
Please visit our delivery options page for the estimated delivery times for all our shipment options and carriers. Please note that our carriers' delivery times refer to after they've been handled as specified in section 1.3 and have left our warehouse.
Note that we cannot make any promises regarding our carriers’ delivery times, as per section 1.7 below.
1.5 Updates and confirmations
1.5.1 Order confirmation
Shortly after your payment has been processed you will receive an order confirmation with information on your purchase and up-to-date stock status on all your items. If you haven’t received an order confirmation within two hours of placing your order, please contact customer service.
1.5.2 Updates for back-order items
If there is a delay in shipping a back-order item and if we’ve been notified by our supplier, we will notify you with an updated lead time. We will also notify you if an item is out of stock with our supplier.
1.5.3 Shipment confirmation
When your order is shipped from our warehouse, you will receive a shipment confirmation by E-mail. In the delivery confirmation there is a tracking link which you may use to track your order all the way to its final destination.
1.6 Partial deliveries
We do not generally offer partial deliveries. If you have ordered a back-order item, we will order it from our supplier and not dispatch your order until all products are in stock.
1.7 Shipment delays, compensation claims and insurance
When your order leaves our warehouse, the transportation liability passes over to the carrier and we do not make any promises regarding shipping. We reserve the right to exonerate ourselves from any and all compensation claims regarding delays in shipping which have been caused by our carriers after an order has been dispatched from our warehouse.
1.8 Uncollected orders
Our shipment carriers normally keep your order for 7 days after it has arrived. If you have not collected your order, or arranged for home delivery within this time limit, your order will be returned to us and we will charge you €20 for an uncollected delivery. If you regret your purchase after the order has been prepared for shipment, you need to receive the order and return it to us, or it will be registered as an "uncollected order" and you will be charged the before mentioned amount.
1.1 Delivery options
We work continuously to offer quick, safe and timely deliveries at competitive rates. This is constantly under development and improvement. Please refer to our delivery options page for up-to-date information regarding shipping carriers, prices and estimated delivery times.
1.2 Restrictions
We only deliver to countries inside Europe. For larger shipments outside the aforementioned countries, you may also contact our customer service, and we'll attempt to arrange shipping. In that case, an additional shipping fee will apply.
1.3 Handling time
For products that are in stock, we normally have a handling time of 1-7 business days before they are dispatched from our warehouse with one of our carriers. If a product is not in stock, we will order it from our supplier first. As soon as the product is in stock, the normal handling time applies. During holidays and special events, such as Christmas shopping or Black Friday the handling time may be affected.
1.4 Delivery times
For back-order items we display estimated shipment times on their respective product pages. This refers to the lead time from our supplier to our warehouse. These lead times vary between suppliers and are liable to change. We cannot affect our suppliers' lead times, but will notify you by E-mail if the estimated lead time changes, as stated in section 1.5 below.
Please visit our delivery options page for the estimated delivery times for all our shipment options and carriers. Please note that our carriers' delivery times refer to after they've been handled as specified in section 1.3 and have left our warehouse.
Note that we cannot make any promises regarding our carriers’ delivery times, as per section 1.7 below.
1.5 Updates and confirmations
1.5.1 Order confirmation
Shortly after your payment has been processed you will receive an order confirmation with information on your purchase and up-to-date stock status on all your items. If you haven’t received an order confirmation within two hours of placing your order, please contact customer service.
1.5.2 Updates for back-order items
If there is a delay in shipping a back-order item and if we’ve been notified by our supplier, we will notify you with an updated lead time. We will also notify you if an item is out of stock with our supplier.
1.5.3 Shipment confirmation
When your order is shipped from our warehouse, you will receive a shipment confirmation by E-mail. In the delivery confirmation there is a tracking link which you may use to track your order all the way to its final destination.
1.6 Partial deliveries
We do not generally offer partial deliveries. If you have ordered a back-order item, we will order it from our supplier and not dispatch your order until all products are in stock.
1.7 Shipment delays, compensation claims and insurance
When your order leaves our warehouse, the transportation liability passes over to the carrier and we do not make any promises regarding shipping. We reserve the right to exonerate ourselves from any and all compensation claims regarding delays in shipping which have been caused by our carriers after an order has been dispatched from our warehouse.
1.8 Uncollected orders
Our shipment carriers normally keep your order for 7 days after it has arrived. If you have not collected your order, or arranged for home delivery within this time limit, your order will be returned to us and we will charge you €20 for an uncollected delivery. If you regret your purchase after the order has been prepared for shipment, you need to receive the order and return it to us, or it will be registered as an "uncollected order" and you will be charged the before mentioned amount.